Introduction

Tool Hire HQ is committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible way. This Privacy Policy outlines how we collect, use, and store your data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, visiting our website, or interacting with us, you agree to the terms of this Privacy Policy.

Who We Are
Tool Hire HQ
Unit 1, Adlington Central Business Park
Railway View
Adlington, Chorley
PR7 4AY
Phone: 01257 441600
Email: hiredesk@toolhirehq.com

Tool Hire HQ is the data controller responsible for the personal data you provide to us.

What Information We Collect
We may collect and process the following types of personal data:

1. Information You Provide Directly:

   • Name, address, phone number, and email address.

   • Payment information for transactions.

   • Information submitted via forms on our website or in-store.

   • Correspondence with our team (e.g., emails, phone calls, etc.).

2. Information Collected Automatically:

   • IP address, browser type, and operating system.

   • Information about your visits to our website, such as pages viewed and time spent on our site.

   • Cookies and other tracking technologies (see our Cookie Policy for more details).

3. Information from Third Parties:

   • Data from credit reference agencies when setting up hire agreements.

   • Information from social media platforms when you interact with us via these channels.

How We Use Your Information
Tool Hire HQ processes personal data for the following purposes:

1. Providing Services:

   • To process and fulfil orders for hire equipment and services.

   • To deliver and collect hired goods.

   • To communicate with you about your orders, enquiries, or account.

2. Customer Support:

   • To respond to your queries or complaints.

   • To provide technical or operational support for equipment hired from us.

3. Marketing and Promotions:

   • To send you information about our products, services, or offers (with your consent where required).

   • To tailor content and advertisements to match your preferences.

4. Compliance and Legal Obligations:

   • To prevent fraud, money laundering, and other illegal activities.

   • To comply with applicable laws, regulations, and contractual obligations.

5. Improving Our Services:

   • To monitor, analyse, and improve our website, products, and services.

Legal Basis for Processing
We only process your personal data where there is a lawful basis to do so, including:

• Contractual Necessity: To fulfil a contract, such as providing equipment hire services.

• Legitimate Interests: To improve our services, ensure security, and prevent fraud.

• Consent: Where you have given clear permission for specific purposes (e.g., marketing communications).

• Legal Obligation: To comply with regulatory or legal requirements.

How We Share Your Information
We do not sell your personal data. However, we may share your data with the following third parties:

1. Service Providers:
   Companies providing services on our behalf, such as delivery, payment processing, or IT support.

2. Regulatory Authorities:
   If required by law, we may share your data with HMRC or other regulatory bodies.

3. Credit Reference Agencies:
   To conduct credit checks as part of hire agreements.

4. Business Transfers:
   In the event of a merger, sale, or transfer of assets, your data may be transferred to the new entity.

How Long We Keep Your Information
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This may include:

• Hire agreements: Retained for up to 6 years following the end of the agreement.

• Financial records: Retained for up to 7 years for tax and auditing purposes.

• Marketing data: Retained until you withdraw your consent or opt out.

Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:

1. Access: Request a copy of the personal data we hold about you.

2. Correction: Request correction of any inaccuracies in your personal data.

3. Erasure: Request deletion of your data in certain circumstances (e.g., if it is no longer needed).

4. Restriction: Request restriction of processing where there is a dispute over accuracy or lawful processing.

5. Portability: Request your data in a portable format for transfer to another service provider.

6. Objection: Object to processing based on legitimate interests or direct marketing.

7. Withdraw Consent: Withdraw your consent at any time for processing activities relying on your consent.

To exercise your rights, please contact us at hiredesk@toolhirehq.com. We may request proof of identity to process your request.

Security of Your Information
Tool Hire HQ takes the security of your personal data seriously. We implement technical and organisational measures to safeguard your information, including:

• Encryption of sensitive data.

• Secure storage systems.

• Regular audits and monitoring of our security practices.

Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyse site traffic. For more information, see our Cookie Policy.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be posted on this page, and where appropriate, we will notify you by email or via our website.

Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Tool Hire HQ
Unit 1, Adlington Central Business Park
Railway View
Adlington, Chorley
PR7 4AY
Phone: 01257 441600
Email: hiredesk@toolhirehq.com